Help give every frontline colleague the right answer at the right time
Imagine a frontline colleague being able to ask a question and immediately get a clear, trusted answer that helps them support a customer.
That’s the experience we want to create.
As Sunbelt Rentals develops its digital and AI capabilities, high-quality knowledge will be one of the foundations that makes it possible.
We’re looking for a Knowledge Manager to turn processes, policies and expertise into simple, useful knowledge that gives our frontline colleagues confidence and helps them provide a great customer experience.
Key Responsibilities:
- Creating clear, practical knowledge articles for frontline colleagues.
- Turning complicated processes and policies into straightforward guidance.
- Producing FAQs, quick-reference guides and step-by-step instructions.
- Working with subject-matter experts to make sure information is accurate.
- Listening to frontline colleagues to understand the questions they need answered.
- Identifying gaps in our existing knowledge.
- Improving content that is difficult to understand, duplicated or outdated.
- Keeping knowledge current as products, processes and technology change.
- Making information easy to search and find.
- Supporting knowledge used within Salesforce and other digital platforms.
- Helping prepare content for AI-enabled knowledge experiences.
- Gathering feedback to continually improve the quality and usefulness of our content.
What can we offer you in return? You’ll be joining a highly successful company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.